People don't seem to understand what gold names mean in AQW. They think that we are all Mods.
We're not all Mods.
There are 4 types of people who have gold names. Mods, Testers, Player Support and Devs.
WHO ARE MODS?:
Mod is short for Moderator. They are almost always volunteer helpers who read over the reports that players make. They are the ones who mute or ban people who break the rules to try and keep AQW fun and safe for everyone.
So remember, if you someone is causing trouble and you report them, is the Mod team who respond to the report and get rid of the troll.
WHO ARE TESTERS?:
Testers pr members of the Quality Assurance team (Q/A team) are also usually volunteers who have no Admin powers (they can't mute or ban). They test the items and quests to find all the bugs and typos that they can before the release goes live for you to play.
Testers are the ones who try to make sure that the releases run smoothly, but where most game companies go months between releases, AQW releases new stuff every week. We build the game at an amazingly fast pace and some bugs get missed in testing but the Testers do their very best.
WHO ARE DEVS?:
Dev is short for Developers. Devs are usually paid AE staff (but we have several volunteer artists), and we are the ones who do all the art, programming, writing, animating and design for the games.
Developers just build the games. We have the most fun job in my opinion and we're lucky that we get to do it but it's a job and not an easy one. You need several years of professional experience in your field (having a university degree helps too) to get a job at AE. We don't just hire people who tweet us drawings of their armor ideas.
WHO ARE PLAYER SUPPORT?:
Player Support members are usually paid staff of AE. Nythera and her Player Support team handle ALL account and payment issues. If you are banned or hacked and what to get your account back, you talk to Player Support.
Asking Devs/Mods/Testers to return your account won't help you because we have NOTHING to do with that. It is ALL Player Support but if you have account or payment trouble, they are always there to help you. They get THOUSANDS of e-mails a DAY so it may take a while for them to get to yours but if they can help you at all, they will respond.